FAQs

We currently offer expedited shipping in the U.S. and the UK (flat rate expedited shipping costs $15 in the U.S. and £15 in the UK).

*Please note that expedited shipping is not offered on orders containing Body Mist.

We do offer free shipping for qualifying orders:

• United States: Free shipping on orders over $50 USD
• Canada: Free shipping on orders over $75 CAD
• United Kingdom: Free shipping on orders over £50 GBP

*Please note this is subject to change based on promotional periods.

Shipping rates depend on the weight of the products in your order and your delivery location. Before finalizing your order at checkout, you can review and confirm the shipping cost.

We understand it's frustrating when a carrier has marked your order as delivered and you still haven't received it. We ask that you please allow the shipping carrier a window of two business days after the order was marked as delivered for it to arrive, as it's not uncommon for there to be a delay in this process.

If your order still hasn't arrived after two business days, please reach out to us at info@saltandstone.com so we can help.

Additionally, please keep in mind that any instances of damaged or lost items must be reported to Salt & Stone within 30 days of delivery.

Our current processing time is 3 business days. It can take an additional 3-8 business days for delivery, depending on the carrier.

Orders ship from different locations depending on where the order is being routed to:

• United States: Orders ship from Valencia, California
• Canada: Orders ship from Brampton, Ontario
• United Kingdom: Orders ship from Greater Manchester, England

We offer shipping within the United States, including Alaska, Hawaii, and U.S. territories such as Puerto Rico, the U.S. Virgin Islands, and Guam. We also ship to Canada and the United Kingdom. All orders are domestically dispatched from our warehouse locations in the United States, Canada, and the United Kingdom.

*Due to shipping restrictions, we are unable to ship Body Mist products to Alaska, Hawaii, and the U.S. territories at this time.

Log into your account to track your recent order here.

We're so sorry to hear that your package is missing. Unfortunately, we're not able to file claims on packages that were stolen, so we recommend reaching out to your local authorities for help.

Please contact customer service at info@saltandstone.com as soon as possible if you need to modify your order. We'll do our best to accommodate your request if your order hasn't been processed yet.

We apologize for the inconvenience. Please contact our customer service team at info@saltandstone.com with your order number and details about the missing item, and we'll resolve the issue promptly.

Click here to initiate a gift return. Feel free to reach out to us at info@saltandstone.com if you need further assistance.

We accept returns and exchanges within 30 days of purchase for items that are unused and in their original carton packaging. For health and safety reasons, we are unable to accept returns of opened, used, or tested personal care products, unless the item is defective or arrived damaged.

You will be refunded the full amount of the returned items, minus a $5 handling fee to cover restocking. Please note that original shipping charges are non-refundable, as these are paid directly to the carrier.

We are only able to accept returns from orders placed through saltandstone.com. For orders purchased through third-party retailers, please contact the original place of purchase.

*Note: Orders determined to be fraudulent or associated with suspicious activity are not eligible for return, refund, or replacement. Salt & Stone reserves the right to deny service or cancel orders that we believe are intended to exploit our systems or policies.

We're sorry to hear that you didn't love your items—to start a return or exchange in the United States, please visit our returns portal by clicking here.

For international orders, please reach out to info@saltandstone.com with your order number and the products you'd like to return or exchange. We'll be more than happy to assist you.

Refunds are issued once your return has been processed by our team, which typically takes 1-2 business days for review. Upon approval, the refund will be processed to your original form of payment or, alternatively, a Salt & Stone gift card. Please allow 3-10 business days for the refund to be reflected, depending on your banking institution.

You can pause, cancel, or adjust your delivery date at any time. You can access your subscription account and make changes here.

Please reach out to our customer experience team at info@saltandstone.com and we will happily assist you with your subscription.

When you purchase a subscription, you'll receive repeat deliveries based on the subscription frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries. Some subscriptions may auto-renew at the end of their duration.

You can cancel, pause, or update your subscription at any time. Please make sure to cancel your next order 24 hours in advance of your next ship date. Your order confirmation emails will include links to your order details, and you can manage your subscription from there. Please make sure your Subscription account is activated in order to make changes.

See our returns policy for more details on returns and refunds.

The validity of a promo code depends on the item. Please contact info@saltandstone.com to verify whether a promo code can be applied to a specific product.

We are unable to add promo codes to new or existing subscription orders due to the discount already applied to the subscription.

Sorry, but we're unable to match promotional offers from any of our retail partners.

Unfortunately, we are unable to accommodate price matches for recent promotions.

Sorry, but we're unable to retroactively apply promo codes at this time.

Just choose any three full-size items from the 'Build Your Own Set' page. You'll automatically receive 15% off your set at checkout.

Yes, this offer is valid for full-size products only. Minis, pre-made sets, and gift cards cannot be included in a customized set. Please note that the Welcome Code discount is excluded from this offer.

'Build Your Own Set' is 15% off at checkout— unfortunately, it cannot be combined with any other promotional codes.

The 15% off discount will be applied automatically at checkout after you've added three full-size items from the 'Build Your Own Set' page to your bag.

Yes, all of our products are phthalate and paraben-free.

While none of our ingredients would be harmful, we recommend always checking with your healthcare provider.

Rest assured our fragrances are made from essential oils and synthetic isolates from natural sources. They are suitable for sensitive skin. Additionally, our scents have passed the EU IFRA and RIFM safety standards. They are also Paraben and Phthalate-free.

Yes, all of our deodorants are 100% aluminum-free.

No, our deodorants are not antiperspirants. They are formulated to neutralize odor while allowing your body to naturally perspire.

Yes, our products are suitable for sensitive skin. Check out our Sensitive Gel Deodorant which is great for those with sensitive skin.

We recommend storing your Salt & Stone products in a cool, dark place like inside of bathroom or vanity cabinets. Do not expose your products to high temperatures as this can effect the efficacy of your products.

Here are some candle-burning tips we recommend for optimal use:

1. Trim your wick: the most important thing you can do for your candle is to trim the wick to 1/4 inch in length before each use, and each time the candle begins to smoke, or the wick "mushrooms." How often you trim will depend on the candle. Some candles require trimming once an hour, others once every 4 hours. Trimming will allow your candle to have a longer burn time and less smoke.
2. Never burn the candle for more than 4 hours at a time.
3. Store candles in a cool, dry place away from direct sunlight.
4. Avoid burning your candle in drafty area to minimize smoke. Burn only on non-flammable, heat-safe surfaces.
5. If your candle is burning unevenly, simply extinguish the wick and move it to the center of the container (with a handy tool) while the wax is still soft.
6. Discontinue use when 1/4" of wax remains.

Please note that leaving the wick uneven could result in the glass overheating and breaking.

Yes, it's okay to use our Body Mist in your hair. It's gentle enough for hair and every inch of skin—made with glycerin and red algae, the mist adds a delicate layer of moisture with every spritz.

To ensure your Body Wash pump is working properly, try the following steps:

1. Twist and remove the pump from your bottle.
2. Firmly hold the stem while twisting your pump in a clockwise motion. This will allow the pump to open and dispense product. Ensure hands are dry, or try holding with a towel for a secure grip.
3. Reinsert the pump into your bottle and try it again.

When it comes to fragrance longevity, everyone is different, but we find that it lasts a full day on most people. Layering with our body wash and lotion can also help the scent last longer.

Used daily, we find that a tube lasts around 1-2 months. This time may vary depending on your personal use.

The Deodorant is formulated for 48-hour protection and is wax-based—it's our best seller. We recommend 2-3 swipes under each arm.

The Deodorant Gel is formulated for 24-hour protection and is water based with a gel-like texture, making it great for sensitive skin. Swipe on as much and as frequently as you please.

The shelf life of our products is three years when unopened. Upon opening, please consult the POA (Period After Opening) symbol on the packaging or container, which indicates the product's lifespan following its initial use. This symbol is represented by an open cosmetic jar accompanied by a number that specifies the number of months the product will remain effective after opening.

You can find a full list of each product's ingredients on the product page. Just take a look at the 'Key Ingredients' section and click 'Full Ingredients' to see them all.

Yes, all of our packaging is all BPA (Bisphenol A) free.

Yes, we currently offer gift cards for our U.S. customers. These gift cards can be used for any U.S. order—please note that both your shipping and billing addresses need to be within the U.S. in order to purchase or use a gift card.

We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

We're sorry that you're having difficulty with your payment method—here are a few things to check if it didn't go through. Check that your card's billing details (such as the security code and billing address) match what you've entered into our system. For further assistance, reach out to us at info@saltandstone.com so we can help.

Our products are available on our website at saltandstone.com. We also partner with select retailers. For a complete list of retail partners, please visit our Store Locator page.

All Salt & Stone products are manufactured in the United States with globally sourced ingredients that meet our high quality standards.

You can reach us by email at info@saltandstone.com or through our Contact Us page. Our customer service team typically responds within 24-48 hours.

Salt & Stone is proudly cruelty-free and Leaping Bunny certified.

Yes, all of our products are 100% gluten-free.

Yes, all of our products are 100% vegan.

Our products are crafted from recyclable materials, including recovered ocean plastic, glass, and aluminum. We encourage you to contact your local recycling facility to confirm whether they accept these items.

Our commitment to protecting the planet flows through everything we do. We create our packaging with upcycled ocean plastics and commit to manufacturing that uses renewable solar and hydroelectric energy. All of our products are 100% cruelty-free and Leaping Bunny certified.

Thank you for your interest in working with Salt & Stone. Please reach out with more information at info@saltandstone.com

Thank you for your interest in partnering with Salt & Stone. Please reach out with more information at orders@saltandstone.com

Just enter your email to generate a personal referral link. Share it with friends and family—when they make their first purchase using your link, their discount will be applied automatically at checkout. After their purchase, you'll receive an email notifying you that you have a $10 credit.

You'll receive an email notification about your $10 credit as soon as your referral completes their first order.

Referral rewards are applied individually and cannot be combined. One reward applies per order and cannot be combined with other order discount codes.

No, you can refer as many friends as you'd like. Every time someone that you referred makes a qualifying purchase, you'll receive a $10 store credit toward your next purchase (referral credits are applied individually and cannot be combined).

If a referred order is canceled before it's fulfilled, the referral reward will not be issued.

A few things may prevent a referral from processing: double-check the email for any typos, and note that referrals are only valid for new customers. If your friend has already signed up or been referred by someone else, the link may not work. Still need help? We're here for you—just reach out at info@saltandstone.com.

Yes. If you refer a friend and they complete their first order, you'll receive $10 in store credit. While the credit is issued in USD, it will automatically convert to your local currency at checkout.